If you need to add the CHAPS or international payment facility to your Business Internet Banking, you'll need to contact one of our business experts via live chat or by phone. Live chat is usually the quickest option.
Additional requirements
• Sole traders or sole director companies: We’ll collect relevant information and complete additional checks before changing your limit
• Other business types (for example, partnerships or multi-director companies): We’ll send you forms that must be completed and signed by authorised signatories. These should be returned to the same email we emailed you from
• We may contact you by email if we need further information after reviewing your request
Important notes
• CHAPS and international payment activation, as well as any related limit changes, are subject to additional checks
• We may not always be able to approve the requested changes, but we’ll let you know if this is the case
• Processing usually takes 10 to 15 business days, though this may vary
If you don’t currently have CHAPS or International Payment facilities and need to make an urgent payment, you can submit a CHAPS or Outward International Payment form. Learn how to submit a CHAPS or Outward International Payment form.