It's quick and easy for you to tell us if your debit card is lost, has been stolen or is damaged.
Using your Virgin Money Business Banking app:
• Tap the 'Help' icon at the bottom of the app
• Select 'Manage debit cards'
• Choose the debit card you wish to report as lost, stolen or damaged
• Then tap 'Report card lost or stolen' or 'Replace damaged card'
Using Business Internet Banking:
• Select the 'More' section at the top of the screen
• Select 'Account Services' and then 'Manage Debit Cards'
• Choose the debit card you wish to report as lost, stolen or damaged
• Then tap 'Report card lost or stolen' or 'Replace damaged card'
Your card and PIN will be posted separately to the cardholder's address and should be with you within 5 to 7 working days.
If you use Apple Pay or Google Pay, your new card details will be linked to these services in around 24 hours. You can continue to make payments while you wait for your physical card to arrive in the post.
If you don't have the Virgin Money Business Banking app or Business Internet Banking, you can get in touch with one of our business experts via phone. Our team is available Monday to Friday, 8am to 6pm.